5995 Avebury Road, Ste. 706
Mississauga, Ontario L5R 3P9
Fax: (905) 568-4307
PHONE TOLL FREE 1-800-387-5784
Office Hours are 8:30 a.m. to 4:30 p.m. Monday to Friday
|Area of Responsibility
|Jamaica SAWP / Low Wage
|Paula Goncalves, C.T.C.
|Mexico & Trinidad SAWP / Low Wage / Administration
|Barbados & Eastern Caribbean SAWP / Out of Province Mexico SAWP
|Ag Stream Mexico/Guatemala/Honduras
|Ag Stream Jamaica/Mexico/Guatemala/Honduras
|Lead Airport Operations
|Ricardo Alvarez Moreno
|General Manager F.A.R.M.S and CanAg Travel Services
|C.E.O., F.A.R.M.S. and CanAg Travel Services
Weekend and Nightly 24 hour answering for Emergency Situations is provided where a worker must travel ASAP and to provide busing information. Please note this service will not provide other general information.
For after hours / weekend emergencies please email firstname.lastname@example.org for a timely response.
Employers are asked to call the CanAg office during regular business hours with general questions.
CANAG TRAVEL IS THE AUTHORIZED TRAVEL AGENT FOR THE PROGRAM
Canadian Agricultural Travel Services Ltd. Serving the Farming Community
To find out if a flight is on time, please call the airline flight arrival information numbers listed below before leaving to pick up your workers.
Or contact the Greater Toronto Airport Authority website at www.gtaa.com
Call CanAg as far in advance as possible to make southbound travel reservations.
CanAg will not re-confirm Southbound Ground Transportation time with you. You will be advised of drop off times when you call CanAg to make a reservation. It is imperative that you are “on time” at the drop point for inbound or outbound travel. A delay causes all other stops to be delayed and during southbound travel the workers may miss their flight. Employers are encouraged to call the CanAg after hour telephone answering service prior to leaving to pick up workers.
Please click here for Baggage Allowances and Costs.
Note: Common items that CANNOT be checked-in or carried on an aircraft include: cooking oil, bleach, propane cylinders, laundry detergent, dishwashing liquid, paint, paint thinner, drain cleaners, inflated balls, poisons. The airlines will refuse to carry any gasoline motor such as a chain saw, even if the gas tank has been drained. The airlines will also refuse battery operated items such as car boosters or hover boards. Travelers are not allowed to pack weapons, tools, scissors or toy guns in carry-on luggage and cannot travel with any possible materials that are oxidizing, toxic, radioactive, infectious, corrosive or magnetized. NO plants, flowers, seeds of any kind. The transportation of Lithium batteries varies from airline to airline, workers are advised to check the airlines ‘Restricted Items’ list before attempting to transport batteries including, (spare/loose) lithium metal or lithium-ion cells or batteries, for portable electronic devices.
Guidelines on baggage are provided for information purposes only and under no circumstances is CanAg Travel liable for baggage. Please check with the respective airline if more information is required.
SUBSTITUTE WORKERS – WHAT DOES THIS MEAN?
• 15 business days prior to workers arrival no changes will be allowed, the booked seat is considered sold and
• Any worker who does not show for the northbound flight will WILL NOT be substituted. The countries do not
maintain ‘standby substitute workers’ at the airport.
• If a named worker is not travelling the country has the decision of substituting the worker automatically or may
decide to first ask the employer. The only exception is CLEARLY MARKED NO SUBSTITUTES on the LMIA.
WHAT ABOUT WORKERS WHO GO HOME AND RETURN THIS SEASON? (Double Arrivals)
• Worker must have a pre-scheduled return flight date prior to leaving Canada
• Worker fails to show for the scheduled return flight the employer will be financially responsible
• A second return flight is scheduled, the employer is financially responsible for it also
WHAT CAN EMPLOYERS DO TO ASSIST WITH WORKER ARRIVALS?
• Contact named workers NOW, let them know the requested travel date and ask them to get their paperwork
completed. Workers are ‘ready to travel’ only, when immigration notifies the countries
Ministry of Labour office, the workers do not know when that happens.
• Advance planning will help give you the opportunity to get the named worker you want provided the worker
does their part or advises you otherwise
• Be very selective about requesting a change to the arrival date, a penalty may apply.
SOUTHBOUND TRAVEL – CHARTER AIRCRAFT
• A separate baggage sheet is provided for workers that are travelling on Charter flights at the time of booking
• We ask employers to inform the workers that they are travelling on a charter flight and provide the worker
with a copy of the charter baggage allowance. Failure to comply with the baggage guidelines a worker risks
leaving baggage behind.